Terms and conditions

1. Service terms

1.2 Service Delivery

• Documents must be submitted within 48 hours of the deposit payment.
• Service delays may occur if there are issues with document completeness or external parties such as LHDN.
• The filing process will require up to 7 working days after account completion.
• No modifications to accounts will be accepted once agreed upon after the consultation.

1.3 Document Delivery

• Free document delivery is available within a 20 km radius of the Company's office.
• Deliveries outside this radius shall be made via courier, and costs will be borne by the Client.
• The Client must confirm receipt of documents within 48 hours of delivery.

1.5 Termination

The Company reserves the right to terminate services immediately if the Client breaches any terms of this Agreement or engages another service provider without proper termination of this agreement.

4. Tax Audit Representation Services

The Company will provide tax audit representation services, which include meetings with LHDN representatives, preparation of necessary documentation, and consultations on audit matters. By engaging these services, the Client acknowledges and agrees to the Company's detailed tax audit terms, available upon request.

6. Governing Law

This Agreement shall be governed by and construed under the laws of Malaysia. All disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Malaysia.

7. Entire Agreement

This document constitutes the entire agreement between the Parties regarding the services described and supersedes all prior discussions, agreements, or representations, whether oral or written.

Malaysian laws referred to

• Income Tax Act 1967 (Act 53): tax returns, CP58 statements, deductible expenses and record keeping.
• Personal Data Protection Act 2010 (Act 709): how we handle your personal data.
• Consumer Protection Act 1999 (Act 599): the principles behind our refund policy.
• Every Act named on this website is an Act of the Parliament of Malaysia.

Documents that form the agreement

These Terms and Conditions are read together with our Price and Cancellation Policy and our Privacy and PDPA Policy. Together they make up the Service Agreement between the Client and the Company.

Related policies

AA & Partners PLT, registration no. 202004002910 (LLP0025694-LGN). Cova Square, Unit L1-25, Jalan Teknologi, Kota Damansara PJU5, 47810 Petaling Jaya, Selangor. Questions about this page: admin@aanpartners.com.